All orders delivery in general takes 10-12 business days. However, please note that it is an estimate and depends on the local mail service in your country.


***Please note that delivery times may be longer due to issues with weather, final sales, and the holiday seasons.

***Shipping rates shall be subject to change and currently offered to our customers on a discounted basis. 

International orders must clear import/export regulations which could add to the shipping time of an order.  All duties and taxes and brokerage fees shall be borne by the purchaser.

To initiate a Return, please visit the Returns Request Page here:

https://www.loominate-designs.com/a/returns

We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 10 working days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for the order status.


If you are not a registered user, you can contact Customer Service at hello@loominategroup.com or call +852 2813 6328.

You can edit or cancel your order on the order status page. You have 24 hours from the time the order was placed.

If you need to cancel after your 24 hours has lapsed, please contact us via email at hello@loominategroup.com or call +852 2813 6328 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.

All prices by default are in US Dollars and our payment systems process orders in US dollars. The conversion rate to your exchange will happen through your bank or credit card. The prices in your local currency displayed on our site are for approximation and we are not responsible for any changes in exchange rates.

We accept Visa, MasterCard, American Express, Shop pay, apple pay and google pay for payment. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card used for the original purchase.